Privacy Policy
Privacy & Cookie Policy
Last updated: November 2025
Activity Playgrounds (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, store and disclose your information when you visit our website or engage with our products and services.
1. What We Collect
We collect personal and non-personal information to help us deliver and improve our products and services.
Personal Information You Provide
You may choose to provide personal information such as your:
-
Name
-
Email address
-
Phone number
-
Company or organisation
-
Any information you include in online forms, emails or phone calls
We collect this information when you:
-
Submit an enquiry or contact form
-
Request a quote or download
-
Subscribe to our newsletter
-
Interact with us on social media
-
Communicate directly by email or phone
We may retain these communications to respond to you and manage our business relationship.
Website Usage Information
We collect non-identifiable information automatically through website analytics tools and cookies, such as:
-
IP address, browser type and device
-
Pages visited and time spent on site
-
Referring website or search terms
-
Clicks and navigation behaviour
This data helps us understand how visitors use our website so we can improve user experience, design and performance.
2. How We Use Your Information
We use personal information to:
-
Respond to your enquiries or requests
-
Provide products and services you’ve asked for
-
Improve our website and customer experience
-
Send updates, newsletters or special offers (if you’ve opted in)
-
Comply with legal obligations
You can unsubscribe from marketing emails at any time using the link provided in each message.
3. Cookies and Website Tracking
Our website uses cookies — small text files placed on your device — to remember preferences, improve functionality and analyse website traffic.
Cookies help us:
-
Recognise returning visitors
-
Measure website traffic and usage trends
-
Customise content and advertising
-
Improve site performance
You can control or disable cookies through your browser settings. However, some parts of the website may not function correctly if cookies are disabled.
We may use third-party analytics tools (such as Google Analytics or Meta Pixel) which collect aggregated data under their own privacy policies.
4. Sharing of Information
We do not sell or rent personal information.
We may share information only when necessary to:
-
Engage trusted service providers who assist us in business operations (e.g. email, website hosting, analytics, or payment processing)
-
Comply with Australian law, court orders or regulatory requests
-
Prevent or investigate suspected unlawful activity or security issues
All third parties are required to keep your information secure and use it only for the purpose it was provided.
5. Data Storage and Security
We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
This includes:
-
Secure servers and encryption where appropriate
-
Limited access to authorised staff only
-
Regular monitoring of our systems
While we take these measures seriously, no online transmission is completely secure, so you provide information at your own risk.
6. Access and Correction
You may request access to the personal information we hold about you or ask for corrections if it is inaccurate, out-of-date or incomplete.
To do so, please contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.
7. How to Make a Complaint
If you believe we have breached the Australian Privacy Principles, please contact us so we can investigate and resolve your concern.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) via:
📞 1300 363 992
🌐 www.oaic.gov.au
8. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time.
Any changes will be published on our website with a new “Last updated” date.
By continuing to use our website, you accept the terms of the updated policy.
9. Contact Us
If you have questions, requests or concerns about this policy or how we handle your information, please contact us at:
Activity Playgrounds
📧 office@activityplaygrounds.com.au
🌐 www.activityplaygrounds.com.au
Disclaimer
The information provided on this website is for general purposes only. While we strive to keep all information accurate and up to date, we make no warranties or guarantees regarding its completeness, reliability or suitability.
Any reliance you place on such information is strictly at your own risk.
We are not liable for:
-
Any loss or damage arising from the use of this website or its information
-
External links not under our control
-
Temporary website downtime due to technical issues
Copyright Notice
© Activity Playgrounds 2025 All rights reserved.
You may print or download content for personal, non-commercial use only.
You may share brief extracts for personal reference if you acknowledge the website as the source.
No part of this website may be reproduced, distributed or stored on another site or system without our written permission.